Req #: 234122

Department: SCHOOL OF COMPUTER SCIENCE & ENGINEERING

Posting Date: 05/13/2024

Closing Info: Closes On 05/27/2024

Salary: $4515 - $6076 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Paul G. Allen School of Computer Science & Engineering at the University of Washington educates tomorrow’s innovators, conducts cutting-edge research in core and emerging areas of the field, and leads a broad range of multi-disciplinary initiatives that demonstrate the transformative power of computing. Consistently ranked among the top computer science programs in the nation, the Allen School is widely recognized for the excellence and impact of our research and teaching across the region and around the globe. As a leader in efforts to broaden participation in computing, we are committed to advancing diversity, equity and inclusion in our program and in our field. Members of the Allen School actively work to cultivate a welcoming community in which students, faculty and staff with diverse backgrounds, identities and experiences can thrive. The Allen School occupies two spectacular buildings — the Paul G. Allen Center and the adjacent Bill & Melinda Gates Center — located at the heart of the UW campus in Seattle.

For more information on the Paul G. Allen School of Computer Science & Engineering, visit the Allen School website. (https://www.cs.washington.edu/)

The Allen School has an outstanding opportunity for a Technical Inventory Analyst.

The Technical Inventory Analyst (Computer Support Technician 3) is a member of the Computer Science Laboratory Group (CSL), an experienced and diversely skilled IT organization that creates and supports innovative administrative, academic and research computing needs of the Paul G. Allen School for Computer Science & Engineering.

The Technical Inventory Analyst works independently under the direction of the CSL Service Desk Manager and is responsible for monitoring, assessing, and providing direction in the records management of technical assets, and acquisition of technical peripherals and technology consumables.

As an on-site shipping/receiving and inventory full time employee, this role is 100 percent in person with occasional opportunity for remote work (e.g. training, professional development, etc.)

DUTIES AND RESPONSIBILITIES Equipment Receiving and Tagging

• Receive and inventory all purchased or otherwise acquired technology assets for the Allen School, sometimes in batches of 30 or more items at one time. These assets include, but are not limited to; commodity desktop computers, laptops, tablets, portable devices, monitors, networking equipment, but also high-valued servers and workstations, industrial 3D printers, laboratory equipment, robots, and will occasionally also include non-technology assets such as building artwork and higher-valued pieces of lab furniture. This inventory process may also include reconciliation, recording and tracking of technology ‘kits of parts’ as disparate parts are assembled or grouped together to serve the unique or experimental needs of computer science research or instruction.

• Coordinate communication with Allen School fiscal administrators to gather and record all requisite asset transaction information and ensure efficient information recording, tagging and deployment processes are completed. In some cases, initiate University Insurance coverage on equipment when requested. Notify end users or technical personnel when the equipment inventory process is complete. May also assign networking registration information to an asset such that the equipment is internet capable at deployment.

• Assign and affix either University and Allen School inventory tags to all inbound technology assets and equipment as appropriate. Generate and affix replacement tags on equipment that has lost, faded or otherwise obscured tag. Asset Record Management and Inventory

• Ensure accurate data entry and updates of all Allen School asset information in the UW Equipment Inventory Office (EIO) system (Oasis) for items that meet the University Equipment threshold, and in all cases ensure accurate data is input into the Allen School Asset Management system.

• Prepare and conduct UW biennial equipment inventory, working with the UW EIO, as required by the State of Washington.

• Infrequently respond to out-of-cycle formal inventory verification requests (i.e. audits that involve equipment records).

• Maintain meticulous supplemental purchase records on inventorial and known non-inventorial equipment.

• Maintain inventory of Allen School furniture and facility attic stock.

• Produce reports for Assistant Director of Facilities on stock.

• Participate in ongoing inventory process improvements.

• Manage paper and digital receipts to conform with University records retention requirements.

• Strive to minimize or convert paper records where possible, and ensure the digital records are stored on ordained/protected file systems.

• Prepare reports associated with inventory value and/or quantity on hand and spend for critical supplies and other commodity types. IT related Consumable Procurement & Supply Management, Vendor Management

• Track IT consumable inventory with regard to the volume, use, placement, and availability of stock on hand such that it is appropriate to business need/demand cycles. Reconcile, and make recommendations regarding adequate stock levels. These IT related consumables include, but are not limited to; power strips, power cords, network cabling, network hubs, display cables, display adapters, mice, keyboards, printer and copier paper, poster printer consumables.

• Maintain meticulous records on IT consumable purchase history.

• Monitor, evaluate, and complete internal and external customer ad hoc requests to add new components, consumables, or “spares” to stock inventory; update inventory catalog locations.

• Source consumables from vendors in UW Procurement system. Align procurement practices with University of Washington initiatives of business equity and supplier diversity. Equipment Surplus

• Ensure proper data destruction standards are performed on all technology devices destined for surplus, prior to those devices leaving the building.

• Organizing, maintaining, and prioritizing equipment pre-staging and staging areas

• Responsible for assembling and itemizing a complete pre-surplus batch inventory of technology to be disposed of, prior to scheduling and coordinating the pickup of those assets with UW Surplus group.

• Reconciliation of surplus items in the inventory database. General Duties

• Update internal and customer facing web pages that describe all these SOPs, policy and protocols.

• Perform other duties as assigned. Core Competencies

• Demonstrate personal integrity and trustworthiness.

• Manage stressful situations and change priorities effectively.

• Anticipate, recognize and resolve problems.

• Be responsible and accountable.

• Use organizational skills and provide attention to details.

• Maintain a positive, optimistic, and success-oriented attitude.

• Exercise professionalism, which includes being tactful and courteous.

• Exhibit a professional work ethic.

• Continuously promote a safe work environment. MINIMUM REQUIREMENTS

• One year of experience as a Computer Support Technician II, OR equivalent education/experience. ADDITIONAL REQUIREMENTS

• Demonstrated commitment to valuing diversity, and contributing to an inclusive working and learning environment.

• Able to accurately process large volumes of transactions, manage multiple priorities and meet deadlines.

• Demonstrated ability to operate with a sense of urgency to support rapid deployment of equipment or technology.

• Intermediate Excel Skills (e.g. pivot tables, conditional formatting) or ability to quickly develop these skills.

• Previous experience working with an array of diverse computing hardware systems and platforms (desktop, server, portable devices).

• Ability to quickly and easily identify and catalog technology components and connectors of a commodity computer system.

• Ability to research and quickly identify more obscure technology components and systems.

• Sound understanding of basic computer networking protocols (TCP/IP, DNS, DHCP, ethernet cable standards).

• Commitment to effective collaborative relationships and teamwork; respectful and effective communication with all levels of staff and leadership.

• Excellent written and verbal communication

• Exceptional interpersonal communication and competently facilitates difficult discussions to move toward positive resolutions.

• Demonstrated ability to work independently with minimal supervision

• Exemplifies a high degree of autonomy, personal initiative, discretion, professionalism, flexibility and independent judgment.

• Strong team player willing to take on tasks needed and identify and implement process and workflow improvements to gain efficiency and improve customer service.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. DESIRED QUALIFICATIONS

• Bachelor’s Degree in a related field.

• Of the experience above, at least two years of experience in program coordination, inventory support, or related areas.

• Experience using a database backed asset management system.

• Experience working with the UW Equipment Inventory system (OASIS).

• Experience providing high level program coordination or administrative support in inventory management, supply chain management, logistics, or related field.

• Experience developing Standard Operating Procedures that aid staff training/staff education.

• Experience designing and presenting metrics and reports. CONDITIONS OF EMPLOYMENT

• Ability to lift up to 50 pounds unassisted and ability to lift 50-100 pounds with assistance.

• Must be able to work in a non-smoking environment.

• Regular and predictable attendance is required.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.