Job Information
Continental APAC Marketing and Technical Customer Service Intern in Petaling Jaya, Malaysia
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.
The Technical Customer Service team handles warranty claims, product performance and technical trainings for Continental's product lines across multiple countries within the APAC region.
You will be part of the APAC Regional Customer Service team responsible for following areas:
Data Analysis and Accuracy:
Maintain Monthly/Quarterly Technical Customer Service (TCS) Reports for management
Data analysis and visualization using Power BI
Coordinate and manage Observation to Improvement (O2I) database in collaboration with other business areas such as Plant, Quality and R&D.
Maintain data integrity and accuracy for Market Database
Project Management:
To assist in the Customer Service Intelligence project rollout for APAC
To assist in the Customer Journey Initiative rollout for APAC
-Proactively communicate with stakeholders and team members on project status
Students who are currently pursuing a degree in Business, Marketing, or Engineering backgrounds are encouraged to apply for this internship.
Proficient in Microsoft Excel & PowerPoint
Proficiency in English language
Clear and concise communication skills
Eager to learn new things & result orientated
Min. 3-4 months, preferred 6 months availability
Advanced/ final stage of study period
Apart from the internship stipend and perks like free parking, this is a great opportunity to
Work on and learn the practical insights of data analysis and reporting.
Understand and gain insights on the business and its key drivers.
Work with team members from different nationalities in an international setup
Improve your interpersonal and communication skills
Gain knowledge on major processes of business in the TCS function
Strengthen your business acumen by understanding relevant client segments, challenges (present & future), tire industry (Replacement) and products
Ready to drive with Continental? Take the first step and fill in the online application.
Continental
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