Performing Arts Center Manager

POSITION DETAILS

Brooklyn College, a vibrant senior college of the City University of New York, invites applications for the position of Performing Arts Center Manager. Reporting to the Performing Arts Center Director, the Performing Arts Center Manager will oversee front of house and patron service activities of Leonard & Claire Tow Center for the Performing Arts (Tow Center) which includes the Claire Tow Theater, a 2,380-seat performing arts venue located on the campus of Brooklyn College, and – in collaboration with the Department of Theater and Conservatory of Music – oversee the two-hundred seat Don Buchwald and the New Workshop theaters (capacity of 50 to 120 people).

The Performing Arts Center Manager will be responsible for the Operations Management, Front of House Management, Logistics and Coordination, Communication and Relationship Management and Administrative Support.

In addition to the CUNY Title Overview, typical duties include but are not limited to:

• Oversee day-to-day Front of House (FOH) operations and administrative tasks of the performing arts center.

• Assist the Director with the Schooltime arts education program.

• Manage FOH staffing and budgeting.

• Hire, train, supervise staff maintain schedules and ensure efficient operations for FOH staff.

• Maintain a positive guest experience. Address patron issues promptly to ensure customer satisfaction.

• Facilitate communication between FOH and back-of-house (BOH) teams.

• Coordinate event set-up, including crowd control, signage, and equipment.

• Coordinate client contract walk-throughs, scheduling, and production planning as it relates to FOH operations.

• Coordinate with rental event clients on set-up arrangements and special requirements.

• Manage ticket scanning devices and FOH concessions.

• Ensure adherence to safety policies, including ADA compliance.

• Liaise with the performing arts director, production BOH, and box-office staff.

• Maintain relationships with stakeholders, including departments of Theater and Conservatory of Music, donors, and the community.

• Manage external security staffing.

• Ensure that external security and Schooltime invoices are routed for each event to the Office of Strategic Initiative’s administrative assistant for timely payment and monthly reconcile.

• Assist in budget management for part-time FOH staff and event-related expenses.

• Conduct periodic internal evaluations and assist with other assigned duties and projects.

QUALIFICATIONS

Minimum

• Bachelor's degree and six years' related experience required.

Preferred

• Experience managing a large usher staff (15+).

• Experience managing music, theater, graduation, and conference or lecture events.

• Excellent communication skills.

• Exceptional attention to detail, precision, and accuracy in tasks; strong organizational and time management skills; and the ability to perform non-routine work with changing priorities and stringent deadlines.

CUNY TITLE OVERVIEW

Manages day-to-day operations and administrative activities of a performing arts center

• Manages College-sponsored event programming; works with student and faculty representatives to understand their needs and assure successful productions

• Manages center administration, including staffing, payroll, budget and fiscal management

• Assists in client contract negotiations, scheduling, and planning for production requirements

• Participates in soliciting business, developing marketing and public relations campaigns, and developing relationships with external arts and community organizations

• Provides programming to fulfill the community service mission of the College or Unit.

Job Title Name: Performing Arts Center Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

$67,784 - $70,453; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting form outside our system, please visit https://cuny.jobs/campus/brooklyn-college/jobs/ .

Applicants should provide a cover letter and resume in .doc or pdf format.

CLOSING DATE

June 15, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

28500

Location

Brooklyn College